Last updated: 8 months ago

EventON use wp_mail() function in our addons and in main plugin to send notification and confirmation emails to customers and admins.

You can read more about the wp_mail() function on wordpress site. However there are times when wp_mail() function does not end up sending emails. In such situations eventON has no control over the outcome, but rather rely on wordpress mail function to deliver. An alternative to such problems is to use a 3rd party SMTP mail plugins.

Why would wp_mail() not work?

One reason why wp_mail would not send emails from your website is because by default it relies on your webhost’s email feature. And sometimes web hosting companies block mail sending if too many emails are being send out.

Which SMTP plugin?

Couple of free SMTP mail plugins available from wordpress site are: WP Mail SMTP by WPForms and WP SMTP

These plugins allow you to use other high volume mail servers like gmail and sendgrid. If you are having issues with sending or receiving emails with eventON you can opt to use one of these 3rd party SMTP plugins and configure them following their own instructions.

Once set up these plugins will use the SMTP mail servers instead of the default mail server from your web host.

How to test if emails are working

If you go to EventON Settings > Diagnose you can enter an email address and send a test email to see if eventON emailing is working on your website. If you had trouble sending and receiving emails before, by using a SMTP mail plugin should resolve those problems.

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