Troubleshooting mode gives you a simplified WordPress experience by temporarily disabling all plugins and switching to a default theme. This change affects only your view, not the site for other visitors. It remains in effect until you manually disable it or log out.

The Tools section helps you maintain your site’s integrity. It lets you verify that core WordPress files remain unchanged, test your site’s ability to send emails, and proactively check plugin compatibility before updating your PHP version.

After installing this plugin, you’ll find two new tabs within your WordPress Site Health page (accessible by going to ‘Tools’ > ‘Site Health’). These new tabs are labeled ‘Troubleshooting’ and ‘Tools’ as shown below:

You can use the Troubleshooting tab as a shortcut to access troubleshooting mode while the Tools tab offers advanced information about your website’s environment, which is helpful to share with our support team. This includes the following tools:

• File integrity checker
• Mail Check
• Debug logs
• Plugin compatibility
• PHP Info
• .htaccess Viewer
• robots.txt Viewer

Checking for Conflicts

To get started, go to Plugins > Add new, search for Health Check & Troubleshooting, and follow the prompts to install and activate the plugin.

Once the plugin is activated, go to the Plugins page and click on Troubleshoot under the EventON plugin to troubleshoot any conflicts that might be affecting the normal working of the core plugin.

Understanding Troubleshooting Mode

• What it does: Troubleshooting mode temporarily gives you(the logged-in user) a stripped-down version of WordPress, where all plugins are disabled and one of the default themes is activated. Your site visitors won’t notice any changes and this will not break any of your existing front-end features.
• Why it’s useful: This mode helps you pinpoint the root of the conflict. Often, issues are caused by your theme, a specific plugin, or a conflict between plugins. Troubleshooting mode lets you see if the problem persists even with a basic WordPress setup and identify which plugin is not playing nicely with EventON.

Once this mode is enabled, you can go ahead and enable any EventON addons that you have installed on the right of the dashboard widget that you are redirected to as shown below:

A new item is also added to your admin bar, which gives you an overview of which plugins are enabled or disabled, and allows you to toggle them on or off.

In this mode, please go and test if you can reproduce any odd behavior that you were experiencing earlier while working with EventON features. If you cannot reproduce the issue, enable your plugins one after the other until you identify the one causing EventON to break.

Once you have identified the culprit you can disable Troubleshooting Mode by going to your WordPress home dashboard and clicking on Disable Troubleshooting Mode. The session will also get automatically terminated if you log out.

The post Troubleshooting Using the Health Check Plugin first appeared on Documentation.

Go to EventON Settings > Google Maps API and make sure that Google maps API Key (Required) is present:

Check 2 – Generate Google Map from the address

Go to wp-admin > Events > Edit Event > Location and Venue and make sure that Location is selected and Generate Google Map from the address is enabled:

Check 3 – Event Card Data Fields

Go to EventON Settings > EventCard > Open EventCard Designer and make sure that Google Maps is checked:

Still Nothing?

Press Mouse Right Click > Inspect:

Click Console:

Here you can see if there are any errors with Google Maps JavaScript API and possible solutions from Google itself.

The post Why is Location Google Map grayed out or not displayed on Event Card first appeared on Documentation.

Sometimes if you set up the EventON calendar, you might notice that the styles are a bit off. For example, the header or months might be misaligned or different from the demo site. The most common cause of this is style conflicts with your theme.

Solution:

Step 1:

In Chrome or your web browser open the web developer tools (Ctrl+shift+I) in Chrome while you have the page with issues open in your browser. Now click on the inspector button (in chrome)

Step 2:

Having clicked the inspector hover over the item that is in question with your mouse. And find the HTML element in the code that represents that item.

Now, look over to the right side for the Styles that applies to this element.

In the above example, you can see the display:inline-block is crossed out and is overridden by the theme styles below which has important.

Step 3:

Write a CSS style to override this issue.

Get the class name of the style that is overridden in EventON  (in the above example #ajdeEVC_arrange_box p span) you are going to apply css styles to this.

So to fix this style you need a new CSS style that is more powerful than the theme style.

So we will use

#ajdeEVC_arrange_box p span.hide{display:inline-block!important;}

Step 4:

If its a backend issue you will need to write the custom style into the styles for the backend. or into functions.php like this

if(is_admin()):

echo "<style>

#ajdeEVC_arrange_box p span.hide{display:inline-block!important;}

</style>";

endif;

If you are targeting the frontend you can write this style into EventON > Styles field.

For further CSS customization

The post How to fix style override issues first appeared on Documentation.

Step 1

Using your FTP client (such as filezilla) connect to your wordpress site and location to correct directory. Then Location the wp-config.php file in the main directory.

Step 2:

Open this file using a text editor such as notepad or notepad++

Step 3:

Insert below code into the bottom of the file. If any of this code is already there replace that.

Step 4:

Save changes and upload the file back into the server. Clear cache in your website.

Step 5:

Now, perform the same action that caused the initial error or bug.

Step 6:

Go back into your FTP client and and location ../wp-content/ folder. In there look for a file name debug.log download and open this file using a text editor.

Look in the debug.log file. If you see errors recorded in there, give your best shot to see if you can make any sense of out those. The errors usually have the file name and line number where the errors are coming from.

Example

 Try your best to solve those errors or contact those plugins/ themes if the other errors are coming from 3rd party plugins/themes. Which can interfere with completing eventON tasks that might be causing the eventON issues for you.

All other issues solved, what to do now?

If you have resolved all the other issues coming from other plugins/themes and you are still seeing issues with eventON, please send us a ticket and be sure to mention or include the debug.log for us to look so we can provide faster support and quickly dive into your issue.

The post How to debug for PHP code errors first appeared on Documentation.

NOTE: EventON should work 100% out of the box as we have tested multiple times before we release. But when its places inside badly made themes and plugins conflicts are unavoidable.

Preliminary Check for Javascript issues

In Chrome press F12 or Ctrl +shift+I and open the web developer console.

You should see below screen show in your browser. Pay attention to the top right corner.

If you see a RED cross with a number this means the number of  javascript errors on this page in your website.

Click Esc or switch over to the Console tab

This should show all the javascript errors on the page explained little bit more with some info.

Cause #2

If none of the above items matches your case, in the developer tools in your browser click on the Network tab.

If you see below error – marked in red. Or similar issue that have to do with admin-ajax.php – that comes up when you click on eventON calendar elements/buttons – Please follow below directions to solve this.

This could mean there are PHP code errors stopping eventON from executing AJAX commands.

SOLUTION: In this case we ask you to do a debug.

Solving Other Common Javascript Issues

Every javascript error is specific to a website and we can not give the solution to your own issue. But any javascript error you see in the console may conflict with eventON script and will stop from eventON script from running. Hence, you can not slideDown events and can not switch months.

Below are common solutions. Please go through them and try the ones that may apply in your case.

Solution #1

In this console on the right side shows the URL and sometimes line number of where this error is coming. You can look into that to see if you can figure out whats wrong and fix it.

Solution #2

If those javascript errors are not coming from any of the eventON js files. And you can identify which theme or plugin it is coming from. We recommend you contact the theme/plugin developer of those items for solution.

Solution #3

Right click on the web page and click view page source. And then Ctrl+f or search the source for “eventon_script.js” This is the main eventON javascript required for interactive functionality. If you can not find this in the page source try this:

Talk to your web developer/ theme developer and see why javascripts are not getting appended into footer — via wp_enqueue_script()

Another solution is, open footer.php file from your theme file and see if it has wp_footer() — a properly built theme should have this in the footer to allow plugins to append javascript files. So if your footer.php does not have this, add that in.

Cause #3 – shortcode

If you are using incorrect shortcodes than the result you are expecting that may also lead to none responsive calendar. For example if you use ux_val=’x’ in the shortcode clicking on events will not open the event card or do anything.

SOLUTION:

Start removing shortcode parameters one by one until the calendar start working. And then work your way up to what was wrong in the shortcode parameters you used. (shortcode parameters are shortcode peices like ux_val=’2′ or fixed_month=’4′)

Other causes for month switch not working

My site load inside pages via AJAX

If your website inside pages as well as the events page with eventon shortcode is loading via ajax into view (AKA browser does not show as reloading a new page but a new page shows in place of current page).

This is happening because required eventon scripts are not loaded on the new AJAX pages with eventon.

SOLUTION:

add the below PHP code to (footer.php file in your theme) to manually include eventon javascript files in all pages in your website.

global $eventon;

$eventon->frontend->load_default_evo_scripts();

 Still can not solve my issue

If the above solutions does not apply to your issue nor helped you solve your issue, please send us a ticket in support forum and please mention your findings in here to help us track your issue faster and solve it quick for you.

The post How to debug Javascript interactive issues first appeared on Documentation.

If you are not able to locate this file, contact your web host and have them do it for you.

<IfModule mod_headers.c>
<FilesMatch "\.(svg|ttf|otf|eot|woff|woff2)$">
Header set Access-Control-Allow-Origin "*"
</FilesMatch>
<IfModule>

This Code should be added right after the “# BEGIN WordPress” line.

The post How to fix font awesome icons not working on your site first appeared on Documentation.

The best way to tell #1

Deactivate all the other plugins you are using one by one. Each time making sure the issues you are seeing is still happening or not.

If deactivating all plugins does not work move to next step. If you were able to find the culprit, Great! You can let us know this or contact that author and see if they can help.

The best way to tell #2

Switch your website theme to wordpress default theme. We build our plugin on default WordPress themes and we know for 100% that eventON works perfect and correct without any issues on WordPress themes. So by you switching to default theme if you are able to eliminate the issue you were having – that means your theme is the one causing this issue.

In this case you should contact your theme developer regarding this matter as we do not provide support for theme compatibility with our plugins.

Debug to see the errors

First things first, activate debug and see what errors wordpress shows.

The post How to find if an issue is coming from eventON first appeared on Documentation.

Edit your wp-config.php file and enter something like:

define('WP_MEMORY_LIMIT','512M');

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Method 2

In you have access to your PHP ini file, change the line in PHP.ini as below

memory_limit = 512M;

Method 3

If you don’t have access to PHP.ini try adding this to an .htaccess file

php_value memory_limit 512M

If none of those works for you its best to contact your web host and seek their assistance as they would know more about your website hosting space.

The post Increasing the WordPress Memory Limit first appeared on Documentation.

1.0: Check One – Clear Cache

It is important after an update to eventON or its addons you clear cache from your browser and your website. If you are using W3 performance or any other cache plugins – great – clear cache first!

2.0: Check Two – Javascript Issues

In chrome F12 or go to Inspect elements on the front-end of your website and see if there are any red flagged errors on the page. More on this here 

2.1: Javascript issue 1: older version of JQuery

Some of the javascript issues that we have come across are caused because of the sites running older version of jQuery. EventON is build with JQ latest version and used latest methods, some of which are not supported in older JQ. Because of this you need to update your JQuery to latest to support eventON interactive functions.

How to update JQuery

Simply updating WordPress to latest version can easily update the JQ version to latest. But sometimes other plugins may force an older JQuery version call.

Why this might happen?

Even if you are running wordpress latest version with latest JQuery your site could still run a older version of JQuery if a plugin is — instead of using the WordPress’s JQ library, try to append their own older version of JQuery library — in which case the JQuery version on your site will be whichever the JQuery library that was appended to the page last. So if a plugin appended version 1.1 but the WP use version 1.4, your site would technically have JQuery version 1.1

SOLUTION: try common solution #1 (below) — deactivate plugins

2.2 Javascript issue 2: conflict with other plugins

One of the other issues we have seen on this subject is when other javascript files used in other plugins cause conflict or have errors on them that cause eventON scripts to not work.

In this case also similar solution, deactivate/activate all your plugins and see which one is causing an error on your front-end page and remove this or tell them to update their error on Javascript.

2.3 Javascript issue 3: Missing javascript files from the footer.

On your website where eventon is at Right click  and select View page source and then press Ctrl+f or Command+f to search the page and type eventon_script.js

You should see this in your page source. If you are not getting any results for the search that means your website page is not loading required eventon javascript files which clearly is a problem for it to work properly.

SOLUTION:

Talk to your web developer/ theme developer and see why javascripts are not getting appended into footer — via wp_enqueue_script()

Another solution is, open footer.php file from your theme file and see if it has wp_footer() — a properly built theme should have this in the footer to allow plugins to append javascript files. So if your footer.php does not have this, add that in.

2.4 Javascript Issue 4: eventon calendar interactivity does not work on events page loaded via AJAX

If your website inside pages as well as the events page with eventon shortcode is loading via ajax into view and you are seeing eventon calendar interactive parts not working — this is happening because required eventon scripts are not loaded on the new AJAX pages with eventon.

SOLUTION:

add the below PHP code to (footer.php file in your theme) to manually include eventon javascript files in all pages in your website.

global $eventon;

$eventon->frontend->load_default_evo_scripts();

3.0: Check Three – Plugin Check

This is a rare one, we have people who did everything above but the shortcode didnt produce eventON calendar. One quick check for this is go to myeventON>settings and click Save Changes

4.0: Check Four – Code Issue Check

If you are having PHP errors or functionality of eventon broken in wp-admin and front-end please try these below methods to see if those would solve this type of issue.

4.1 Deactivate other plugins

Go to Plugins > Installed plugins and try deactivating other plugins one by one and see if those would make your eventon functional issue/error go away. If it does, that means its an issue with that plugin and try to contact them for solution. Or find an alternative for that plugin.

4.2 Debug WordPress

This is the second best option to do in case when your site is causing issues or you are seeing eventon related functional issues.

Follow the instructions in here http://codex.wordpress.org/Debugging_in_WordPress

Basically you would open wp-config.php file in your website via ftp client and place the below code in there, so the wordpress can log all errors that happen in your site so you can inspect them closer.

Once you do this, go into your FTP Client  in your web host and go to ../wp-content/ folder and you should see a file name debug.log which should have all the errors that happened in your site.

Open this file and look for any code errors recorded in this file. Check to see if those errors are associated with files from eventON plugins.

5.0: Check Five – Shortcode

Most times that not issues can incur from using wrong shortcodes.

CHECK #1: make sure if you have more than one calendar on the same page you have a unique cal_id variable set on each shortcode.

CHECK #2: if a shortcode with bunch of variables is not working start removing each variable by variable. Use the very basic shortcode with NO variables and see if that works. — this way you can pin point which variables of shortcode is causing the issue.

** shortcode variable is variables passed to a shortcode eg. cal_id=’32’ 

6.0: Check Six – admin-ajax.php access

Another common issues when switching months is caused by access to wordpress AJAX main file – admin-ajax.php

In a similar way to #2.0 above if you open inspector for the browser and this time click on network tab and perform the switching month action on calendar.

If you see something like above image – 403 forbidden access to admin-ajax.php file that means eventON can not access this file – which is standard way to use wordpress ajax – to perform ajax getting new month content.

SOLUTION: remove any restrictions on this file. Read more on common solutions below #3

7.0: Check Seven – error during AJAX execution

When you run eventon calendar user interaction features like switching month or days and nothing happens and same information (events) reloading into calendar. It can very well means there are PHP errors that are causing the AJAX get new content functions to not work properly.

Similar to #2.0 method (above) open Inspector (in chrome) and under network tab perform switching months or days action on the calendar and monitor which AJAX calls are run during this and look into Preview and Responses for this to see if there are any errors that pops up.

Example below shows similar errors that happen in this scenario

SOLUTION: Read into this error look where its coming from and solving this error will allow the AJAX to function properly and the calendar to work as intended.

8.0: Check Eight- shortcode issues

Another common issue we see are people copying and pasting shortcodes from forum and other places, not working correctly. When they copy paste shortcodes quotation mark ” get replaced with weird characters like ` ” “ which are not the same and will not process eventon shortcode correct if improper quotation marks are used in shortcode.

SOLUTION: Go through your shortcode and replace all quotation marks with a quotation marks and type a new quotation mark using keyboard. — I know it seems stupid but this can make a difference.

Common Solutions

1. Deactivate/ Activate other plugins

When the issue with eventON is a conflict with another plugin, best way to find out is to go to Plugins > Installed Plugins and deactivate one by one and make sure when you deactivate one at a time the issue will go away or still remain.

If the issue goes away: it could be a conflict with this plugin. try #4.0 (above) and debug to see what code error is caused with this. If the conflict errors are on eventON contact us, if not contact the other plugin developer.

2. Switch Themes

Sometimes the issues can come from themes. In this case, switch to another theme. Best option would be to switch to a default WordPress theme – because eventON is built on default wordpress theme. And this would be a good bench mark to frurther debug the issue.

If switching theme make the issue go away: excellent, that means the issue is coming from the theme or its a conflict between eventON and the theme. Run the debug as mentioned above (#4.0) and see if that would give any error report.  If the errors of conflict are on EventON contact us, if not contact the theme developer.

3. Check and remove access restrictions

If some of the required dynamic files from your website can not be accessed by eventon on front-end without logging into your site – such as admin-ajax.php file. You need to check to make sure you dont have any 3rd party plugins restricting access to certain files for non-logged-in users.

If you do have these you will need to find a way to add an exception to admin-ajax.php file. Because this file need to be able to access from front-end without having to log in.

The post ** What to check if eventON is not working first appeared on Documentation.