Troubleshooting Using the Health Check Plugin

May 7, 2024

We recommend using the Health Check & Troubleshooting plugin for WordPress to troubleshoot common problems that might affect the working of the EventON plugin.

Troubleshooting mode gives you a simplified WordPress experience by temporarily disabling all plugins and switching to a default theme. This change affects only your view, not the site for other visitors. It remains in effect until you manually disable it or log out.

The Tools section helps you maintain your site’s integrity. It lets you verify that core WordPress files remain unchanged, test your site’s ability to send emails, and proactively check plugin compatibility before updating your PHP version.

After installing this plugin, you’ll find two new tabs within your WordPress Site Health page (accessible by going to ‘Tools’ > ‘Site Health’). These new tabs are labeled ‘Troubleshooting’ and ‘Tools’ as shown below:

You can use the Troubleshooting tab as a shortcut to access troubleshooting mode while the Tools tab offers advanced information about your website’s environment, which is helpful to share with our support team. This includes the following tools:

  • File integrity checker
  • Mail Check
  • Debug logs
  • Plugin compatibility
  • PHP Info
  • .htaccess Viewer
  • robots.txt Viewer

Checking for Conflicts

To get started, go to Plugins > Add new, search for Health Check & Troubleshooting, and follow the prompts to install and activate the plugin.

Once the plugin is activated, go to the Plugins page and click on Troubleshoot under the EventON plugin to troubleshoot any conflicts that might be affecting the normal working of the core plugin.

Understanding Troubleshooting Mode

  • What it does: Troubleshooting mode temporarily gives you(the logged-in user) a stripped-down version of WordPress, where all plugins are disabled and one of the default themes is activated. Your site visitors won’t notice any changes and this will not break any of your existing front-end features.
  • Why it’s useful: This mode helps you pinpoint the root of the conflict. Often, issues are caused by your theme, a specific plugin, or a conflict between plugins. Troubleshooting mode lets you see if the problem persists even with a basic WordPress setup and identify which plugin is not playing nicely with EventON.

Once this mode is enabled, you can go ahead and enable any EventON addons that you have installed on the right of the dashboard widget that you are redirected to as shown below:

A new item is also added to your admin bar, which gives you an overview of which plugins are enabled or disabled, and allows you to toggle them on or off.

In this mode, please go and test if you can reproduce any odd behavior that you were experiencing earlier while working with EventON features. If you cannot reproduce the issue, enable your plugins one after the other until you identify the one causing EventON to break.

Once you have identified the culprit you can disable Troubleshooting Mode by going to your WordPress home dashboard and clicking on Disable Troubleshooting Mode. The session will also get automatically terminated if you log out.

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