How to Setup & Use FAQs

EventON 5.0 introduces native FAQs for events, allowing you to add collapsible question-and-answer sections directly to your event details. This feature helps provide quick info to attendees without cluttering the event description. FAQs can be created new, reused from other events, and even generated with AI assistance.

Key Benefits:

• Reuse FAQs across events to save time.
• Integrate seamlessly into the event card layout.
• AI-powered suggestions for faster creation (available in EventON Full version).

Prerequisites:

• EventON plugin version 5.0 or later.
• WordPress admin access.
• For AI features: EventON Full version with AI enabled in settings (go to EventON > Settings > AI Assist).

If you’re new to EventON, check our Installation Guide first.

Step 1: Accessing FAQs in the Event Edit Page

• Navigate to your WordPress dashboard and open the event you want to edit (Events > All Events > Edit).
• In the Main Event Details section, scroll to the FAQs tab.

From here, you can add new FAQs or select existing ones.

“Tip: FAQs are stored globally, so reusing them promotes consistency across your site.”

Step 2: Adding a New FAQ

• Click Add New to open the lightbox form.
• Enter the Question (e.g., “What is the dress code?”).
• Enter the Answer (supports rich text, links, and basic formatting like bold or lists).
• Click Save to add it to the event.

This creates a reusable FAQ that can be selected in future events.

Step 3: Selecting and Reusing Existing FAQs

If you’ve added FAQs to other events, reuse them to avoid duplication:

• In the FAQs tab, click Select Existing FAQs.
• Search or browse the list of saved FAQs from all events.
• Check the boxes for the ones you want and click Add Selected.

Editing Reused FAQs: After selecting, you can edit the question or answer inline.

“Warning: Changes to a reused FAQ update it everywhere it’s used. If you edit the question text, it creates a new FAQ entry to prevent breaking links.”

This is ideal for common questions like parking info or COVID policies.

Step 4: Displaying FAQs on the Event Card

By default, FAQs won’t appear until you add them to the layout:

• Go to EventON > Settings > EventCard > EventCard Designer.
• Drag the FAQ data field into your desired position in the event card layout (e.g., below the description).
• Save changes.

Learn more in our EventCard Designer Guide.

How FAQs Appear on the Frontend

Once saved, FAQs show as an accordion on the event page, single event lightbox, or calendar view:

• Styling matches your theme, with options for customization via CSS.
• The first FAQ is expanded by default.
• Users click questions to expand/collapse others.

Using AI Assist to Generate FAQs

EventON 5.0 includes AI-powered suggestions to speed up creation:

• Enable AI in EventON > Settings > Third Party APIs > OpenAI (included in Full version; requires an API key if needed).
• Back in the event edit page, bottom right corner, find the AI Assist button. — AI features on eventON
• The AI uses the event’s title and description to suggest set number of FAQs.
• Review and add the suggestions with one click.

“Note: AI suggestions are based on OpenAI —review for accuracy and privacy. Disable if not needed to save resources.”

Troubleshooting and Tips

• FAQs not showing? Double-check the event card layout and clear cache (e.g., via WP Rocket or browser).
• Too many FAQs? Limit to 5-7 per event for best UX.
• Common Issues: If reuse fails, ensure no plugin conflicts (test by disabling others).

Didn’t find what you need? Search our complete documentation or submit a support ticket.